Wix Reviews

2.9

/5.0

45 customer reviews

47 %

reviewers recommend

Wix

Note: The star rating (2.9 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Wix?

45 Customer Reviews

by Clark892

Sep 18, 2022

TAKING MONEY WITHOUT PRIOR NOTIFICATION

As others have reported Wix take money from your account without any notification before or after. Further it is not readily apparent that subscriptions are set to auto-renewal or how to cancel it. The whole renewal process is clearly not an at all transparent. Why, when it is common practice in other businesses?
I'll leave readers to draw their own conclusions on the ethical standards of the company and the chief executive who is ultimately responsible for how it does business.

by Anthony853

Sep 18, 2022

Wonderful and efficient customer service

I contacted customer service regarding my plan renewal through the online chat. Keith was being very helpful, professional, and patient. He guided me through all the steps and I saved 50% of the fees. I am glad that I saved money on the annual plan. The more important thing is their customer service. I was with Godaddy before, they were not willing to help at all. I really appreciate the awesome customer service that Wix provides.

by Phyllis Hanson

Sep 17, 2022

I contacted Wix Customer Service for a…technical issue

I contacted Wix Customer Service for a technical issue and I must say, the problem was solved quickly and Franklin, the tech expert, was knowledgeable and polite. I was thrilled when he assisted me in solving my technical issue!

by Owen999

Sep 16, 2022

Truly, the best website builder

Without comparing it to another website, Wix is so easy to use, and the features are great! I'm someone with little to zero experience in designing and building websites. Don't worry if you run into any issues, their customer care experts are excellent. Not only do they solve your problem, but they also show you how and even make recommendations to optimize your website. I'm not even done yet, and this whole thing so far 10/10. Love it.

by Austin

Sep 16, 2022

I had an issue with the video of my…

I had an issue with the video of my website. The expert took so much time to walk me through it and was very patient with me. Finally, the expert was able to work it out with me and it finally worked! I can say I was thrilled.

I appreciate the customer service and care that the WIX staff gave to me. Thank you, thank you!

by Hunt251

Sep 16, 2022

I had a question bugging me and…

I had a question bugging me and couldn't see how to fix it. I connected with Oscar via chat and he had it sorted within minutes. I said I wasn't an expert as often you find the 'chat' people go way ahead, but Oscar was great! He gave me various solutions and my issue was sorted really quickly! That's what I call great customer service!

by John537

Sep 16, 2022

Make a professional website (user friendly)

Wix is user friendly and you can make a professional looking website with very simpel tools. The website will guide you through all the features. I have been using WIX for 6 years now and they keep on improving their services and website. Extremely satisfied with WIX

by Aubrey644

Sep 16, 2022

TRULY REMARKABLE, GIVE HER A RAISE OR SOMEONE WILL SNAP HER UP!

The customer service I got today was incredible. The person I got were just being themselves. Not using some kind of script. Just Genuinely awesome. Abigail was her name and I'm left with my problems solved and she gave great suggestions to improve my contact form too. Had a laugh, made me smile and was even introduced to some new music which I now love! haha

by Ross H.

Sep 16, 2022

Wix Provide Amazing Support

Wix have a quicker response time than any other internet service I have every used, I can get assistance within minutes either through the online chat or I can request a call and on the last four occasions I have received that call within a matter of a few minutes as well. It is very rare to find this level of online service. Wix are sure winning the support award for excellence

by Nora Johnston

Sep 16, 2022

Template troubles

Was having difficulty accessing templates and assigning subscriptions. Rachael was great clearing out my mistakes and getting me going in the right direction. Provided great tips for my proposed site as well, very impressed.

Questions & Answers

I am considering Wix for a brand new site and also for an existing one which uses a form for the customer to ask for a charity vehicle. We get email.

Please don't. It's just a scam to take your money and give no service.

by Burke915 - September 24, 2020

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If I accepted Wix Payments by mistake but can't receive payouts because the product I sell isn't approved by Wix, How can I receive my money?

Price jumped over 50 dollars for annual subscription without prior notice and refund was denied.

by Eugene M. - September 06, 2020

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why doesn't anybody from wix come back to us when we've used wix.com/callme

I've been trying them for days now, with no luck! The recording first said, that "due to call volume, i would have to call back when they next opened on Monday (feb 13th!)" which means that they haven't changed their answering message for days! Then I tried this morning, and there is a new recording that saids that they will next be open on Tuesday feb Feb 21st! So. $#*!. Seriously. We can't afford to rebuild our whole site again with another service! And i've/we've had WIX for over 6yrs now..

by Brett C751 - February 17, 2017

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I'm looking for a website builder for a NFP, wanting a detailed and highly professional design. Is WIX a good fit?

by Paula Barnett - August 25, 2016

No no no

by Clinton - July 15, 2016

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My Home Page is up and live but none of the links can be clicked including: a video, and all the links to the other pages on the site.

You need to contact Wix support. I had a same problem with Facebook button, though, and it turned out that Facebook launched a new app for the button without any notification by Wix or Fb and the old one just stopped working as a result, so I had to manually put in the new one and remove the old one. Things like that are really annoying.

by Jeffery065 - August 29, 2015

Hi Patrick, I am sorry I am not able to answer that question for you.

by Salvador - August 29, 2015

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